At www.oreside.com, we stand behind the quality of our sunglasses and want every purchase to be a positive experience. We understand that sometimes a product may not fit your needs or expectations. Below you will find our return policy designed to ensure a straightforward and satisfactory process should you wish to return an item.
Return Conditions
- Returns must be made within 15 days of the delivery date.
- To be eligible for a return, sunglasses must be in their original, unused condition with all protective materials in place and tags and stickers attached.
- Items must be returned with their original packaging, including cases and any accessories that were included with the purchase.
- Customized or personalized sunglasses are final sale and cannot be returned or exchanged.
Initiating a Return
- To start a return, please contact our customer service team at [email protected] to obtain a Return Authorization Number (RAN).
- Once you have your RAN, please include it with your returned item to ensure a swift refund process.
- Pack the item securely and include all original packaging and documentation.
Shipping Your Return
- You will be responsible for the return shipping costs unless the return is due to an error on our part, such as a defective product or incorrect item shipped.
- We recommend using a traceable shipping method to ensure the safe delivery of your return.
Processing Your Return
- Upon receiving your return, we will inspect the item to ensure it meets the return conditions.
- Once your return is approved, we will issue a refund to the original method of payment within 7 business days.
- You will be notified via email once the refund has been processed.
Non-Returnable Items
- Sale items, promotional items, or items marked as "final sale" are not eligible for return.
- Gift cards are also non-returnable and non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [email protected], and we will arrange for a replacement or refund at no additional cost to you.
Contact Us
For any questions or additional information regarding our return policy, please reach out to our customer service team. We are here to help and ensure your satisfaction.
www.oreside.com Customer Service:
Please note that this return policy may be updated periodically. We encourage you to review it each time you make a purchase.
Thank you for shopping with www.oreside.com, where we are committed to offering you the best in style and protection.
